Exploring success factors for Taiwan's government electronic tendering system: behavioral perspectives from end users

This study explores the key success factors of the electronic tendering system (ETS) in Taiwan through the behavioral perspectives of the end users. Based on the Theory of Planned Behavior (TPB), the study proposes an integrated model for the empirical examination of the users’ intention and behavior for using the ETS. The results show that users’ overall satisfaction, specifically explained by perceived usefulness and information accuracy of the ETS, most significantly affect their intention to adopt the ETS. In addition, increasing the relevant knowledge and skill of the users effectively enhance their intention and the actual usage as well. Comparatively, influences from the users’ coworkers and supervisors exercise less significant impact on the adoption if the ETS.